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MANAGING THE DIGITAL ENTERPRISEMICHAEL RAPPA

<Case Study>CASE STUDY: REALDIALOG

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Related topics:

Intelligent Agents

Digital Automata

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About RealDialog

RealDialog is the key product and technology created by LiveWire Logic, located in Research Triangle Park Area of North Carolina. Dr. James Lester, a renowned research scientist in computational linguistics, and key members of his research team, founded the company in 2000. The founding team specializes in intelligent virtual agents and computational linguistics, and is recognized as leaders in advanced artificial intelligence research. Livewire was acquired by Astute Solutions in March 2006. [Source: RealDialog]

Things to read:

Questions to consider:

  • Can virtual agents succeed in delivering high-quality customer service over the Web?

INTELLECTUAL PROPERTY

Selected trademark applications and registrations:

  • LIVEWIRE LOGIC
  • REALDIALOG
  • DIALOGPRO
  • Search real-time for U.S. trademarks.

Selected patents:

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